“The Box Office Manager’s job is really just to be responsible for the entire box office. At my theatre that’s five clerks and two Deputy Box Office Managers. The main responsibilities are selling tickets to customers and ticket agents, customer service and keeping a good relationship with the producers of each show, making sure they’re happy with everything that’s going on.”
A Box Office Manager oversees the ticket sales at a venue, supervising a team of Box Office Assistants with the support of an Assistant Manager. They work closely with the Theatre Manager in responding to the audience, answering customer queries in person and also over the telephone and online.
Box Office Managers often start as Box Office Assistants, from where they progress to Deputy Manager. Here they receive a good foundation in customer service, dealing with the general public through ticket sales and answering queries.