As the job-title suggests, a Theatre Manager runs the venue itself, supervising the staff within the building, from the Stage Door Keeper to the Front-of-House staff.
- Ensuring the venue complies with all necessary Health and Safety and fire regulations, including conducting risk assessments
- Managing customer service at the theatre
- Supervising the work of the Front-of-House staff, including the box office and ushers, to ensure high standards in customer delivery. This includes organising and leading training
- Dealing with any issues pre, during or post-performance, particularly complaints from the audience, including responding to written complaints
- Organising external hires of the theatre, plus various events and meetings within the building
- Liaising with the Company Manager of a visiting production to ensure effective communication between the theatre and company, making sure important information is known to both parties
- Preparing weekly charges to the producer of a visiting production, invoices and financial reports for Head Office
- Other administrative duties, including writing show reports, compiling staff rotas and organising payroll
Many Theatre Managers follow a career path through Front-of-House work, starting as an usher. Here they receive a good foundation in production duties and customer service. From there they may progress from Front-of-House Manager to Deputy Theatre Manager.
Other courses are available. Those above represent a sample from various drama schools and universities.